Refund policy

This policy says when Cyber Investments Ltd t/a Sales Base (“we”, “us”) refunds what you pay for Sales Base, and how to cancel. It forms part of our terms of service. Sales Base is sold to businesses, so the cancellation rights the law gives to consumers do not apply; this policy is what we offer.

1. The short version

• Within 14 days of your first payment for a plan, you can have a full refund. Just ask.
• After 14 days we do not refund monthly or annual plans, part-periods or unused time.
• You can cancel at any time. You keep using the service until the end of the period you have paid for, and it does not renew.

2. The free trial

Nothing is charged during a free trial, and we do not charge you unless you choose a plan, so there is nothing to refund.

3. Refund within 14 days

• The 14 days start on the day of your first payment for a plan: when you first subscribe, or the first payment after a free trial.
• Ask us within those 14 days through our contact page, from the email address on the account. We refund that payment in full, whatever the reason, and the account is closed unless you tell us otherwise.
• It is paid back to the card you paid with, through our payment provider, Stripe. Your bank usually shows it within 5 to 10 working days.

4. After 14 days

• We do not refund monthly or annual payments after the first 14 days, including for time you have not used, for months or years you did not use the service, or because you changed to a smaller plan or removed people.
• This applies to renewals too. If you do not want the plan to renew, cancel before the renewal date.
• If we ever offer annual billing, it works the same way: a full refund within 14 days of the annual payment, and none after that.

5. How to cancel

• Cancel from your Billing page, or contact us. The cancellation takes effect at the end of the period you have already paid for, and nothing more is charged.
• After the plan ends the account becomes read-only, and your data is kept and then deleted as set out in section 12 of the terms. You can download your records while it is read-only.

6. Extras

Extra storage blocks, text message packs and similar one-off purchases are not refundable once bought, except where the law says they must be.

7. When we get it wrong

If we charge you twice, charge you after you cancelled, or charge the wrong amount, tell us and we will put it right and refund what you should not have paid, whatever the date. If a serious fault of ours stops you using the service for a long period, tell us and we will look at it fairly.

8. Your legal rights

Nothing in this policy takes away any right you have under the law that cannot be limited by agreement.

9. Refunds between you and your own clients

This policy is only about what you pay us. When one of your own clients pays you through Sales Base, whether and when you refund them is a matter between you and them. You make those refunds yourself, in Sales Base or in your own payment account.

10. Disputes with your bank

Please contact us before asking your bank to reverse a payment. We can usually sort it out faster.

Questions about this policy? Get in touch.